Our team works hard to ship orders within two weeks (14 days) of the order date. Arrival date depends on customer location. Pickup orders are arranged on a per customer basis.
Once you’ve placed an order with us you’ll receive an email to the address provided. If you did not receive an email, please check your spam/junk folder and double check you entered your email address correctly. If you still haven’t received one after 36 hours, please contact us where we’ll be able to advise you further.
Returns are continuing to operate as normal, following our return policy. Please email us at firstname.lastname@example.org to arrange a drop off or shipment within 7 days of receipt for a full refund. Refunds will be processed within 14 days of your return arriving back to us. Your funds may take 3-5 business days to appear in your account.
You’re welcome to contact us by email (email@example.com), phone (647-823-5153), Instagram or reach out via our contact us page. Our customer service team is working hard to respond to everyone as quickly as possible, but we are currently experiencing a delay in responses due to the rise in requests. Please be patient with us, and we’ll get back to you as soon as we can!
We accept payment from Interac debit or credit cards - Visa, Mastercard, American Express, as well as payments made by PayPal, Google Pay, Shop Pay, Apple Pay and Interac.
You can use the Canadian Dollar and United States Dollar. You can change the currency in the header of our website. If your preferred currency is not currently supported, please contact us!
Yes we do! To buy one of our e-gift cards, please click here. Please note. If you buy one of our e-gift cards, this is only valid to use online and will be sent to you electronically via email.
Our gift cards can be purchased online. To purchase simply add it to your cart like you would with a normal product. Once you’ve completed checking out you will receive an order confirmation with your gift card within 24 hours. To buy one of our gift cards please click here.
Your gift card should appear in your emails within 24 hours of purchasing. If you have still not received it, please email us at firstname.lastname@example.org.
Unfortunately our gift cards are non-transferable and cannot be cancelled or returned.
Your gift card is valid for 12 months from the date of purchase.
Yes, we do. If you are in high school or post secondary just email us a picture of your ID card and we’ll send you a discount code for 20% off!
Yes, we do and thank you for your service. Just email us a picture of your ID card (or other proof) and we’ll send you a discount code for 20% off!
Please check that you’re entering the discount code exactly as it appears (case sensitive) and make sure it hasn’t expired. Secondly, check the terms and conditions of your code, if the item is on sale or in a certain category the discount may not be valid on this product. If it’s still not working, please email us at email@example.com and our team will be able to advise you further.
No, you can only use one promotional discount in each individual order. If you’d like to stay on top of product sales please subscribe to our newsletter!
Oh no! Please try an alternative payment method or contact us at firstname.lastname@example.org and one of our customer service representatives will help you as soon as they can!
We are located in the Greater Toronto Area (GTA). We ship in North America and most international locations.
3890 Chesswood Drive, Toronto Ontario M3J 2P6, Canada
We ship to your door anywhere in North America and most locations worldwide!
We offer local delivery in close proximity areas to our Toronto and Brampton HQ locations. Local delivery has a $10 flat fee.
We also offer FREE local pickup at our Toronto and Brampton HQ locations.
You can select local pickup during the checkout process if all of your items are eligible. Next, select the pickup location closest to you: the Hybrid Garbs HQ Toronto or HQ Brampton. Once your order is ready you will receive an email. At this time please call/text 647-823-5153 to arrange a convenient pickup time!
Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at email@example.com or text/call 647-823-5153.
Once you have placed an order with us our team works hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process. If you are unhappy with your item(s) or no longer require them, please email us at firstname.lastname@example.org to arrange a drop off or shipment within 7 days of receipt for a full refund.
Once your order has been placed our team begins manufacturing and packaging your item(s). Therefore, we may be unable to make amendments. Please email us at immediately email@example.com and we will do our best to accommodate your request. Otherwise, we will arrange a drop off or shipment within 7 days of receipt for a full refund.
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!
If you have not received your order within the allotted delivery time frame, please notify us by email at firstname.lastname@example.org within 30 days of the date on which you ordered the products. After this time has elapsed, Hybrid Garbs reserves the right to decide whether to send replacement item(s) for you.
We may partially fulfill your order based on our current inventory and therefore, you may receive multiple shipments from us (if you selected shipping). If your order is not completely fulfilled after 30 days please email us email@example.com and we will assist you further.
If you’ve purchased a product with us on pre-order, we will always state the date that your item will be shipped on the product page. Please allow 3-5 working days for your item to arrive after this dispatch date. If 5 days has elapsed after the proposed dispatch date please contact us at firstname.lastname@example.org.
RETURNS & REFUNDS
If you are unhappy with your item(s) or no longer require them, please email us at email@example.com to arrange a drop off or shipment within 7 days of receipt for a full refund. Unfortunately, we cannot accept worn items. Refunds will be processed within 14 days of your return arriving back to us. Your funds may take 3-5 business days to appear in your account. For more details check out our refund and return policy.
We are happy to exchange your item for a similar item in a different size or colour. Please email us at firstname.lastname@example.org to arrange a drop off or shipment within 7 days of receipt.
Unfortunately personalized items cannot be returned or refunded.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and Hybrid Garbs has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or amend your item(s). Please contact us email@example.com within 7 days of receipt along with your name, order number, and any images you can provide of the faulty item(s).
PRODUCT & STOCK
Yes! Subscribers are the first to know about new releases and receive exclusive discounts! You can subscribe to our mailing list in the footer below.
You can subscribe to our mailing list for alerts on new releases and product restocks! You can subscribe to our mailing list in the footer below. We are actively posting product updates on Facebook and Instagram as well.
That’s awesome! We love to hear design ideas from our community. You can submit your idea through the form on the contact page or message us on social media (Instagram, Facebook).
We may remove products from our website after they sell out. If you are really interested in a particular item please complete the form on our contact page.
We suggest consulting our sizing chart here, to ensure your clothing fits as desired!
Yes! We understand that tracksuits may fit better with two different sizes. Please email us at firstname.lastname@example.org with your name, order number, specify the item you’d like to exchange and what size you’d prefer.
No, if you do not want to set up an account with us you can checkout as a guest. All you'll need is your contact and shipping information! Although members receive birthday discounts, the first opportunity to buy new releases and other discounts! So you may want to set up an account!
Oh no! Please try resetting your password initially. If this still doesn't work please contact us at email@example.com and we'll try and help!
If you can't remember your password, you can go to the account tab and select “Forgot Password” or simply click here.
If you would like all information regarding yourself removed from our Hybrid Garbs database, please email us at firstname.lastname@example.org.
Click unsubscribe at the bottom of any newsletter or email you receive from us.